HAM & SAM — Hardware & Software Asset Management

Definitive questions

• +What's the difference between an Asset and a CI?
• +What does SAM Pro's 'normalization' do?
• +What is a reclamation candidate?
• +What is a publisher pack?

Scenario drills

1. Recovering 200 unused Adobe licenses

   “SAM Pro shows 200 Adobe installs with no logins in 90 days. How do you reclaim safely?”

   Approach

   • Filter reclamation candidates in SAM Pro workspace by publisher + last-used.
   • Generate an automated 'notify user → auto-uninstall in 14 days' workflow with a keep-request option.
   • Update software entitlement counts after uninstall; audit trail lives on alm_license.

   installs.addQuery('publisher','Adobe')
           .addQuery('last_used','<javascript:gs.daysAgoStart(90)');

   Alternate approach

   Alternate: negotiate with procurement to true-down at contract renewal rather than uninstalling — sometimes politically easier than reclamation workflows.

   Pitfall

   Uninstalling without user notice — breaks trust and generates a wave of tickets. Always notify + grace period.